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What COVID-19 precautionary measures are in place?

We request that all clients stay in your cars once you have reached our parking lot. Once parked, call the office and let us know that you have arrived and we will come out to greet you and take care of your needs. Read our full curbside procedures checklist here.

Do you offer emergency services?

If our hospitals are closed, below is a list of emergency facilities that we recommend and that are within one hour of our location. We do recommend you call ahead before you head out to ensure there isn’t a lengthy wait time and so the facility can be prepared for your arrival.
 
Veterinary Emergency and Specialty Hospital, South Deerfield, MA (413-665-4911)
New England Veterinary Center and Cancer Care, Windsor, CT (860-688-8400)
Foster Hospital for Small Animals (Tufts University), North Grafton, MA (508-839-5395)
Pieper Veterinary, Middletown, CT (860-347-8387)
VCA Veterinary CT Specialist, West Hartford, CT (860-236-3273)

Why do I need to bring in a stool sample?

We are able to identify several types of parasites that may reside within your pet through a microscopic fecal egg examination. Often times pets harbor parasites before they become sick. And, some of these parasites may be transferable to humans. So, it is very important that we keep your pets parasite-free! We require a stool sample at each puppy/kitten visit and each annual wellness visit.

In addition, the CDC recommends deworming your pet at least four times a year. Since we recommend year-round parasite prevention (Sentinel or Revolution), your pet will be covered.

Read more about parasite testing and prevention on our blog.

Do you offer grooming or boarding services?

We do not offer grooming or boarding.

Do you see rabbits, guinea pigs, hamsters, snakes, birds, or other exotic animals?

No, we specialize in small animal care at Wilbraham Animal Hospital. Our vets are trained in caring for dogs and cats.

Do you provide dental services?

We have a state-of-the-art dental facility. The dental procedure begins with an examination for the doctor to evaluate the level of dental disease. On a scale of 1-4, we are able to determine the severity of the case. We will perform digital dental x-rays the day of the procedure to let us know what is going on beneath the gum line.

Once we have performed these diagnostics, we are well-equipped to execute a thorough and effective dental procedure. The dental procedure includes ultrasonic scaling, polishing, and fluoride treatment. Based on the severity of the dental disease, the procedure may also include highly technical extractions.

Do you do x-rays?

Wilbraham Animal Hospital is a progressive veterinary facility offering state-of-the-art digital x-ray.

Do you take insurance?

We accept pet insurance. The company that we have found to be the easiest to understand and to talk to is Trupanion.

We do accept VPI Pet Insurance as well.

Do you do any billing or do you accept any payment plans?

We accept Care Credit, all major credit cards, debit cards, and cash. However, we do not accept checks from first-time clients.

We do not do any billing.

Do you recommend that I feed my dog or cat a raw meat-based diet?

We along with the World Small Animal Veterinary Association (WSAVA) do not recommend that you feed your dog or cat a raw meat-based diet (RMBD). RMBDs have a high risk of contamination with bacteria, parasites, and other pathogens. If bones are included in the food, there is a risk of constipation, diarrhea, dental fractures, and gastrointestinal obstructions. The dog or cat could also develop hyperthyroidism from excessive ingestion of thyroid tissue. For more information, please visit wsava.org for more information.

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